The Green Thread

As customers place digitizing orders with Edigitize, one of the most prominent sources of confusion we notice is over selecting the correct background option. Many times, we have to place orders on hold to request further instructions so that we can make sure to process orders the way each customer wants. The turnaround time for orders, however, can be greatly decreased when the correct background option is selected and specific instructions are given from the get-go, because this allows us to place your order directly into processing without having to put it on hold to ask for clarification or further instruction.

With our online ordering system, there are 4 options to choose from when letting us know how you want the artwork background on your digitizing order.

The first option is fabric shows through where design matches fabric color. This option would mean that you want not only the area around and outside of the design to be fabric showing through, but also the inside of the design elements should be fabric showing through as well. Any area of the design that matches the target fabric should not be filled with this option.

The second option, fill in design elements excluding background, would mean that you want all elements of the actual design filled in, but you do not want the area around and outside of the design elements to be stitched. All elements of the logo or design are filled, but the area around/outside of the design is the target fabric with this option.

The third option is to stitch entire design including background. With this option. All aspects of the design and the area around and outside of the design will be stitched. No area of the artwork you uploaded will be fabric showing through with this option.

The fourth and final option is for you to specify below. This option allows you to write your own specific instructions for the design that you would like us to follow. If you select this option, it is very important that you provide us with detailed instructions on which areas of the design you want filled and which areas should be fabric showing through. Otherwise we will have to place your order on hold and ask for further instruction, which only prolongs the turnaround time for your order.

Still a little confused? Check out our handy-dandy instructional video that provides helpful visuals to lessen the confusion on these options. Just click the link below to view it!

Watch: Understanding Background Options