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How-To: Downloading Completed Files

Thursday, May 24th, 2012

Good afternoon!

We’ve seen an influx of new customers recently and we just want to make sure everyone is on the same page with where to find their files once we have digitized them. Though we are always here and happy to help if you ever have trouble locating a file, we thought a quick review couldn’t hurt – especially when you’re in a rush to get an order finished for a customer!

We’ll try to make it as easy to remember as 1-2-3:

1. Just as you placed your order via your free My Edigitize account, your completed files can be found there as well. Once you log in, click on the order number of the order you are looking for. There should also be the Design Name that you gave the order listed to the right – just in case you forgot the exact order number!

2. Once inside the specific order, scroll down to the bottom gray bar which says “Embroidery Files.” If your order has had revisions done to it, it will be the bottom gray bar that says “Revision Request.” The very bottom gray bar is always the most recent set of files we have done for you. Underneath that gray bar section, you should see the file types you requested (DST, EMB, etc.)

3. Below each file type, you will see a little green arrow pointing down. Click that arrow to download each file. After you download each file to your computer, you will be able to open the files that are saved on your computer.


Or, if you’re a visual learner like me, check out this short video tutorial to see the

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steps in action:

The Ease of Online Order Management

Wednesday, March 14th, 2012

Many times we get emails with requests from new customers wanting to place an order or get a quote. However, the easiest way to accomplish this—whether you are a new or existing customer—is to use our online system. This ensures that your request and all of your instructions are in one place and do not get lost in the mix. Also, our online ordering form prompts you to give specific instructions regarding various details of the design that are easy to overlook if just sending in a request via email.

If you already have an account, simply log into your account and select the “Order Digitizing” option at the top of your page. From there, you can select whether you want to place a quote or an order.

If you do not yet have an account, rest assured that signing up for a customer account with Edigitize is absolutely free (and always will be!). Simply visit and select the “Register” button at the top right corner of the page. For a step-by-step visual on how this works, view our short video tutorial on setting up a Customer Account below, or of course, feel free to call us toll-free at 1-877-349-6586.

Watch: Register for a My Edigitize account:

Also, if you need a step-by-step on how to place orders and quotes once you have an account (or if you just need a reminder), view these helpful videos below:

Watch: How to Place a Digitizing Quote:

Watch: How to Place a Digitizing Order:





Speed Up Your Order by Being Specific!

Monday, March 12th, 2012

Want to know how to get your order completed faster?!

Of course you do.

Giving us the most specific, detailed instruction about a design upfront enables us to place an order directly into processing without us having to put it on hold and ask questions about how exactly you want the design digitized. One common problem area we see a lot here at Edigitize is in the area of color fading, or gradients. Many times, customers will place an order for a design that includes color fading, but not specify how they want us to digitize it.

A simple way to speed up the turnaround time on your order is to look over a design before submitting it and make sure you inform us of how you want us to handle any gradients (or color fading) that are on the artwork.

When you place your order, there will be an Advanced Options section. In this area of the order form, you have the option to select that your design includes color fading, and then tell us how you want it done. Your options range from us digitizing the design with 1 solid color only (no color fading), or using 2 or 3 thread colors to accomplish the fade. You may also select that we match the artwork you provided as closely as possible. If  you select the option to specify below, make sure you provide us with detailed instructions on what you want done in order to avoid your order being placed on hold for us to ask more questions.

The Advanced Options section also includes other areas of possible design elements for you to be sure to tell us exactly how you want us to handle your artwork. These options include common design elements like borders, outlines, and drop shadows. By specifying ahead of time how you would like us to handle each element of your design, we are able to streamline the processing of your order and turn it around much faster than if we have to put it on hold and ask more questions.

If you need further instruction on this, here is a quick video tutorial on the Edigitize Order Form:

Watch: Digitizing Order Form Options

Or here’s one on Gradients/Color Fading:

Watch: Tell Us About Your Gradient

And, as always we are available to talk with you Monday-Friday at our toll free number 1-877-349-6586, or by email at

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