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Posts Tagged ‘Decorated Apparel’

Oh, What Joy!!

Thursday, July 5th, 2012

Have you ever thought about what you like about the apparel/decorating industry? I have been thinking about it a lot lately. This is my first job in apparel and after a year and half, I am happy to say I am really loving this industry! Here are a couple “joys” that I have found during my time:

1) We have some the most down-to-earth customers. One of the things that I get to do at Edigitize (besides all the killer decorating 😉 ) is answer the phones. On a daily basis, I speak with the greatest people! Our customers truly are one of a kind and are such a  joy to work with.

2) You don’t have to be a “Technology Know-It-All”. First of all, who likes a know-it-all anyways?  No one. This industry isn’t about the latest and greatest technology, it’s about quality products, trade skills, and knowing your customers. Many of our customers want to know that their money is buying them a quality design, one that can be run on hundreds of shirts and hats. I like that we focus on the quality of our designs.

So after reading about my “joys” in decorating, what are yours?!

-Kristen Wigner

The Ease of Online Order Management

Wednesday, March 14th, 2012

Many times we get emails with requests from new customers wanting to place an order or get a quote. However, the easiest way to accomplish this—whether you are a new or existing customer—is to use our online system. This ensures that your request and all of your instructions are in one place and do not get lost in the mix. Also, our online ordering form prompts you to give specific instructions regarding various details of the design that are easy to overlook if just sending in a request via email.

If you already have an account, simply log into your account and select the “Order Digitizing” option at the top of your page. From there, you can select whether you want to place a quote or an order.

If you do not yet have an account, rest assured that signing up for a customer account with Edigitize is absolutely free (and always will be!). Simply visit www.edigitize.com and select the “Register” button at the top right corner of the page. For a step-by-step visual on how this works, view our short video tutorial on setting up a Customer Account below, or of course, feel free to call us toll-free at 1-877-349-6586.

Watch: Register for a My Edigitize account:

Also, if you need a step-by-step on how to place orders and quotes once you have an account (or if you just need a reminder), view these helpful videos below:

Watch: How to Place a Digitizing Quote:

Watch: How to Place a Digitizing Order:

 

 

 

 

Speed Up Your Order by Being Specific!

Monday, March 12th, 2012

Want to know how to get your order completed faster?!

Of course you do.

Giving us the most specific, detailed instruction about a design upfront enables us to place an order directly into processing without us having to put it on hold and ask questions about how exactly you want the design digitized. One common problem area we see a lot here at Edigitize is in the area of color fading, or gradients. Many times, customers will place an order for a design that includes color fading, but not specify how they want us to digitize it.

A simple way to speed up the turnaround time on your order is to look over a design before submitting it and make sure you inform us of how you want us to handle any gradients (or color fading) that are on the artwork.

When you place your order, there will be an Advanced Options section. In this area of the order form, you have the option to select that your design includes color fading, and then tell us how you want it done. Your options range from us digitizing the design with 1 solid color only (no color fading), or using 2 or 3 thread colors to accomplish the fade. You may also select that we match the artwork you provided as closely as possible. If  you select the option to specify below, make sure you provide us with detailed instructions on what you want done in order to avoid your order being placed on hold for us to ask more questions.

The Advanced Options section also includes other areas of possible design elements for you to be sure to tell us exactly how you want us to handle your artwork. These options include common design elements like borders, outlines, and drop shadows. By specifying ahead of time how you would like us to handle each element of your design, we are able to streamline the processing of your order and turn it around much faster than if we have to put it on hold and ask more questions.

If you need further instruction on this, here is a quick video tutorial on the Edigitize Order Form:

Watch: Digitizing Order Form Options

Or here’s one on Gradients/Color Fading:

Watch: Tell Us About Your Gradient

And, as always we are available to talk with you Monday-Friday at our toll free number 1-877-349-6586, or by email at admin@edigitize.com.

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